Customer Success Agent

December 8, 2024

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MDN Group

WebsiteLinkedInAll Job Openings

Mergers and Acquisitions • Corporate Finance • Investment Banking

11 - 50 employees

Founded 2003

💸 Finance

🤝 B2B

🏢 Enterprise

Description

• Act as the first point of contact for customers, handling a consistent volume of incoming and outgoing calls, emails, tickets, and chats across multiple platforms. • Provide exceptional customer service by listening carefully, understanding the issue, and offering a solution or escalation as needed. • Consistently meet or exceed KPIs, with an emphasis on growth and development. • Build and maintain strong relationships with internal and external customers, demonstrating empathy and professionalism at all times. • Use structured troubleshooting techniques and technical expertise to resolve customer inquiries efficiently. • Escalate unresolved issues and recurring trends to line managers, ensuring problems are addressed at the appropriate level. • Participate in ongoing training, feedback sessions, and skill development programs designed to prepare you for supervisory responsibilities. • Engage in self-improvement and professional development, supported by mydigitalnomads' structured career progression plan, which includes leadership training.

Requirements

• Prior experience working in a contact center or customer service environment is essential. • Demonstrated ability to meet targets while actively seeking to develop your skills and leadership potential. • Strong experience in evaluating and resolving complex customer inquiries and escalating issues when necessary. • Excellent verbal and written communication skills, with the ability to handle diverse customer interactions via calls, emails, tickets, and chats. • Proven ability to provide empathetic, solution-oriented customer service. • Fluency in spoken and written English is required; additional languages are highly desirable. • Growth-focused, ambitious, and committed to excellence. • Dedicated, well-structured home office setup that allows you to work professionally and without distraction.

Benefits

• Wellbeing Allowance: Support for maintaining a healthy work-life balance. • Appreciation and Recognition Program: Recognition for high performance and contributions toward leadership growth. • Travel Discounts: Special discounts for travel, recognizing our global, remote team culture.