Customer Success Agent

December 8, 2024

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MDN Group

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MDN Group is a strategic and corporate finance advisory firm with over 20 years of experience. The company specializes in mergers and acquisitions, corporate finance, and strategic advice, helping clients to achieve their best strategic goals. MDN Group prides itself on professionalism, efficiency, independence, and the applicability of solutions, leveraging extensive expertise, experience, and industry insight. Their international presence allows them to serve a wide range of clients across various industries.

Mergers and Acquisitions • Corporate Finance • Investment Banking

11 - 50 employees

Founded 2003

💸 Finance

🤝 B2B

🏢 Enterprise

📋 Description

• Act as the first point of contact for customers, handling a consistent volume of incoming and outgoing calls, emails, tickets, and chats across multiple platforms. • Provide exceptional customer service by listening carefully, understanding the issue, and offering a solution or escalation as needed. • Consistently meet or exceed KPIs, with an emphasis on growth and development. • Build and maintain strong relationships with internal and external customers, demonstrating empathy and professionalism at all times. • Use structured troubleshooting techniques and technical expertise to resolve customer inquiries efficiently. • Escalate unresolved issues and recurring trends to line managers, ensuring problems are addressed at the appropriate level. • Participate in ongoing training, feedback sessions, and skill development programs designed to prepare you for supervisory responsibilities. • Engage in self-improvement and professional development, supported by mydigitalnomads' structured career progression plan, which includes leadership training.

🎯 Requirements

• Prior experience working in a contact center or customer service environment is essential. • Demonstrated ability to meet targets while actively seeking to develop your skills and leadership potential. • Strong experience in evaluating and resolving complex customer inquiries and escalating issues when necessary. • Excellent verbal and written communication skills, with the ability to handle diverse customer interactions via calls, emails, tickets, and chats. • Proven ability to provide empathetic, solution-oriented customer service. • Fluency in spoken and written English is required; additional languages are highly desirable. • Growth-focused, ambitious, and committed to excellence. • Dedicated, well-structured home office setup that allows you to work professionally and without distraction.

🏖️ Benefits

• Wellbeing Allowance: Support for maintaining a healthy work-life balance. • Appreciation and Recognition Program: Recognition for high performance and contributions toward leadership growth. • Travel Discounts: Special discounts for travel, recognizing our global, remote team culture.