Customer Onboarding - Implementation Specialist

2 days ago

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MealSuite

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Food Service Management Software • Food Service Software • Food Management Software • Point of Sale • Menu Management Software

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Description

• MealSuite is a privately owned SaaS company helping foodservice operations. • Position requires developing best practices for customer onboarding and implementation. • Prepare and deliver customer implementation project plans. • Provide account walkthroughs detailing post-launch success. • Communicate setup requirements and expectations with customers and stakeholders. • Create and update user training plans based on customer needs. • Educate customers on MealSuite’s toolkit and best practices. • Document customer needs and questions internally, sharing necessary details. • Ensure superior service and build relationships with customer stakeholders. • Leverage feedback for continuous onboarding improvement. • Collaborate with various teams including Sales and Engineering for smooth transitions after implementation.

Requirements

• I have prior experience with customer implementation • I am proficient in Microsoft Office Suite or related software • I have a desire to work in a fast-paced, growth-oriented environment • I possess effective and professional written and verbal communication skills • I have excellent interpersonal skills and positive attitude • I exercise great attention to detail • I am able to multi-task and adapt to different systems • I can deliver training sessions that are organized and understandable • I am able to listen carefully to information provided by customers and ask clarifying questions to ensure proper use of MealSuite tools • I’m willing to travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate • I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

Benefits

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. • Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym. • Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. • An inclusive workplace – women account for 53% of our employees and 58% of people leaders. • Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.