Implementation Consultant

September 20, 2024

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Netomi

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Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

artificial intelligence • consumer engagement • personalization • messaging • SaaS

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

📋 Description

• Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers. • Participate in Discovery calls with customers and cross-functional team • Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design • Serves as architect on moderate to complex projects requiring integration with multiple products • Performs complex configuration, and troubleshooting of Netomi’s solution(s) • Ensure Project/Process Documentation on the centralized repository • Participates in reviews(as and when required) with the customers and guides best practices • Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment • Leads business discussions regarding Netomi’s value proposition at different levels of customer organization • Strong in data analytics and providing insights to the customer • Focus on driving efficiency in project delivery through initiatives • Analyse the customer health and create a plan to improve and Optimize the performance of AI Agent

🎯 Requirements

• Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation • Should have spent at least 2 years for a SaaS-based organisation conceptualising and deploying the solution • Articulate and possesses proficiency in client/stakeholder management • Strong communication skills both written and verbal • Ability to deliver under stressful conditions • Experience in implementation of SaaS products is a must • Understand basics of SQL and relational databases • Strong tool experience with JSON, Datadog, Postman, API Integrations • Basic or moderate understanding of NLP