Implementation Consultant

September 20

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Netomi

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Empowering the highest quality customer experiences.

artificial intelligence • consumer engagement • personalization • messaging • SaaS

51 - 200

💰 $30M Series B on 2021-11

Description

• Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers. • Participate in Discovery calls with customers and cross-functional team • Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design • Serves as architect on moderate to complex projects requiring integration with multiple products • Performs complex configuration, and troubleshooting of Netomi’s solution(s) • Ensure Project/Process Documentation on the centralized repository • Participates in reviews(as and when required) with the customers and guides best practices • Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment • Leads business discussions regarding Netomi’s value proposition at different levels of customer organization • Strong in data analytics and providing insights to the customer • Focus on driving efficiency in project delivery through initiatives • Analyse the customer health and create a plan to improve and Optimize the performance of AI Agent

Requirements

• Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation • Should have spent at least 2 years for a SaaS-based organisation conceptualising and deploying the solution • Articulate and possesses proficiency in client/stakeholder management • Strong communication skills both written and verbal • Ability to deliver under stressful conditions • Experience in implementation of SaaS products is a must • Understand basics of SQL and relational databases • Strong tool experience with JSON, Datadog, Postman, API Integrations • Basic or moderate understanding of NLP