Implementation Manager

September 18, 2024

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Brightflag

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Brightflag is a leading legal operations platform trusted by in-house legal teams globally. The platform offers AI-powered solutions for e-billing, matter management, and legal operations, aiming to streamline legal work and spending. Brightflag provides comprehensive tools for invoicing, accruals, budgeting, financial planning, and vendor benchmarking, ensuring complete financial control for legal teams. Its AI-assisted invoice review and integration with accounts payable systems make it an essential tool for optimizing legal spend and increasing productivity. Brightflag collaborates closely with finance departments to enhance budgeting and financial strategies, making legal operations a strategic function. It serves as a valued partner for legal departments, offering insights and resources for legal ops and career development.

Legal Operations Management • Legal Operations • Legal Technology • Enterprise Legal Management • Legal Service Requests

51 - 200 employees

☁️ SaaS

🏢 Enterprise

💸 Finance

📋 Description

• Execute customer implementations of varying complexity, which includes responsibility for ensuring on-time delivery of the Brightflag platform, within budget and above our customers’ expectations • Working in collaboration with customers to understand their business and technical requirements, and establishing business outcomes • Capture and detail customer requirements using requirement gathering templates in order to establish the full scope of the implementation • Work with internal resources to configure the Brightflag platform according to project scope and customer requirements • Develop a data migration strategy and coordinate with Brightflag Data Migration Specialist to ensure its successful execution • Conduct user training and customer vendor onboarding • Collaborate with our Engineering team on custom feature requests and API integrations with customer systems • Manage and prioritise the delivery and execution of multiple implementations to a project plan and communicate project progress through regular status reports to both internal and external stakeholders • Manage risk and issue escalation for the project • Collaborate with the assigned Customer Success Manager to identify the key success factors for a successful implementation • Develop scope definition and indicative project plan during the Pre-sales process • Gather feedback from post-implementation surveys, and work with Professional Services Leaders and other internal stakeholders to continually improve our delivery methodology • Ensure the customer will be a positive reference to other customers/prospects

🎯 Requirements

• You have 3-5 years' project management and software delivery experience with a demonstrated ability to deliver projects remotely, and across global customers • Experience in a B2B SaaS software environment • You have knowledge of AP systems/APIs • Experience working within customer success, implementation, support, technology or operational consulting roles • Knowledge of waterfall and agile (Scrum) methodologies • Understanding of data ETL and migration tasks • Excellent communication skills, including external customer facing verbal, written, and presentation ability • Strong time management and organisational skills, with the demonstrated ability to handle multiple projects and priorities simultaneously • Strong risk and issue management skills, ability to anticipate risks and apply appropriate mitigation actions • Strong working knowledge of Microsoft Office, Smartsheet, Jira or similar tools within project management • Ability to create and maintain detailed project plans • Ability to meet tight deadlines and an aptitude to thrive under pressure • Solid technical background, with understanding or hands-on experience in software delivery and web technologies • Highly self-motivated, with a penchant for continuous, independent improvement under remote working conditions • PMP or CAPM certification (bonus) • Domain knowledge or expertise in legal management / legal operations (bonus)

🏖️ Benefits

• Competitive salary range $100,000 - $110,000 • Share options • 20 days holidays + 4 annual reset days (1 each quarter). • Comprehensive health insurance. • Learning subsidy annually, to spend as you wish, plus study and examination leave where applicable. • Hybrid work locations (mix of office and home) and work patterns so you can balance life and home with life at work. • Our ‘bookworm’ program also enables you to order a book a month...on us! • Wellbeing program & mental health supports. • Home office set-up supports.