Implementation Manager

September 18

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Brightflag

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Legal Operations Management • Legal Operations • Legal Technology • Enterprise Legal Management • Legal Service Requests

51 - 200

Description

• Execute customer implementations of varying complexity, which includes responsibility for ensuring on-time delivery of the Brightflag platform, within budget and above our customers’ expectations • Working in collaboration with customers to understand their business and technical requirements, and establishing business outcomes • Capture and detail customer requirements using requirement gathering templates in order to establish the full scope of the implementation • Work with internal resources to configure the Brightflag platform according to project scope and customer requirements • Develop a data migration strategy and coordinate with Brightflag Data Migration Specialist to ensure its successful execution • Conduct user training and customer vendor onboarding • Collaborate with our Engineering team on custom feature requests and API integrations with customer systems • Manage and prioritise the delivery and execution of multiple implementations to a project plan and communicate project progress through regular status reports to both internal and external stakeholders • Manage risk and issue escalation for the project • Collaborate with the assigned Customer Success Manager to identify the key success factors for a successful implementation • Develop scope definition and indicative project plan during the Pre-sales process • Gather feedback from post-implementation surveys, and work with Professional Services Leaders and other internal stakeholders to continually improve our delivery methodology • Ensure the customer will be a positive reference to other customers/prospects

Requirements

• You have 3-5 years' project management and software delivery experience with a demonstrated ability to deliver projects remotely, and across global customers • Experience in a B2B SaaS software environment • You have knowledge of AP systems/APIs • Experience working within customer success, implementation, support, technology or operational consulting roles • Knowledge of waterfall and agile (Scrum) methodologies • Understanding of data ETL and migration tasks • Excellent communication skills, including external customer facing verbal, written, and presentation ability • Strong time management and organisational skills, with the demonstrated ability to handle multiple projects and priorities simultaneously • Strong risk and issue management skills, ability to anticipate risks and apply appropriate mitigation actions • Strong working knowledge of Microsoft Office, Smartsheet, Jira or similar tools within project management • Ability to create and maintain detailed project plans • Ability to meet tight deadlines and an aptitude to thrive under pressure • Solid technical background, with understanding or hands-on experience in software delivery and web technologies • Highly self-motivated, with a penchant for continuous, independent improvement under remote working conditions • PMP or CAPM certification (bonus) • Domain knowledge or expertise in legal management / legal operations (bonus)

Benefits

• Competitive salary range $100,000 - $110,000 • Share options • 20 days holidays + 4 annual reset days (1 each quarter). • Comprehensive health insurance. • Learning subsidy annually, to spend as you wish, plus study and examination leave where applicable. • Hybrid work locations (mix of office and home) and work patterns so you can balance life and home with life at work. • Our ‘bookworm’ program also enables you to order a book a month...on us! • Wellbeing program & mental health supports. • Home office set-up supports.