Email Operations Specialist

September 19

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Mercury

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201 - 500

Description

• Assist with email requests from various cross-functional teams to ensure timely turnaround and consistent messaging across the organization. • Design and implement email templates and campaign workflows to ensure smooth and effective campaign execution. • Lead the QA process for all email communications, ensuring flawless execution and delivery. • Own and maintain the email calendar, ensuring all campaigns are planned, scheduled, and executed in a timely manner. • Keep a close eye on day-to-day email marketing metrics, generate reports, and provide actionable insights to improve future campaigns. • Collaborate closely with the Lifecycle Marketing team to optimize customer journeys and drive engagement. • Keep up with the latest email marketing trends, tools, and technologies, and propose creative ideas to drive engagement.

Requirements

• Proven experience (2+ years) in email marketing or lifecycle marketing, preferably in a similar role. • Proficiency in email marketing platforms (such as Customer.io, HubSpot, Marketo, etc.). • Strong understanding of email marketing best practices, deliverability, and segmentation strategies. • Excellent analytical skills with experience using tools like Looker, Hex, Metabase, or similar. The ability to read SQL is a plus; the ability to write your own SQL is a strong plus. • Hands-on familiarity with HTML/CSS. • SaaS startup experience: You’ve worked at a B2B startup, preferably a SaaS company, and ideally have been there as they built out an email program.

Benefits

• Base salary • Equity (stock options) • Benefits