Senior Product Owner

May 30

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Merit

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Digital credentials • Verified Identity • CERT • Volunteer Services • Disaster Preparedness

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Description

• Own the product strategy and vision of Merit’s organization portal and consumer-facing mobile app, and translate the vision into an actionable roadmap • Work with Go-to-Market, Customer Success and Marketing teams to evangelize and refine the roadmap • Work closely with UX designers to turn complex, multi-step user journeys into simple, intuitive, self-serve flows • Produce product requirement documents and specs alongside acceptance criteria • Work with engineering teams that operate in an Agile environment to turn PRDs into development tickets, and iteratively release features every week • Work with Test/QA team to validate test plans against acceptance criteria • Be a strong advocate of security and ensure all features adhere to Merit’s strict data privacy safeguards • Work with our Compliance team to ensure the platform adheres to all the industry compliance standards Merit is committed to • Define non-functional requirements and KPIs • Leverage internal & external user feedback and competitive analysis to understand user needs and improve product plans • Maneuver comfortably against both the long-term product vision and current priorities • Deeply understand our customer types and be the voice of the customers

Requirements

• Must have 5-7 years experience as a product owner responsible for the strategy and roadmap of multi-tenant, secure, high-volume, SaaS web portals at B2B product companies • Must have a strong product mindset with focus on repeatability, scale, security and agility • Experience operating in environments that deal with sensitive PII data and compliance frameworks such as SOC2, PCI-DSS, HIPAA, etc • Strong proficiency with launching new products and features to markets, while working closely with design, engineering, marketing, business development, and customer support teams • Experience in managing consumer facing mobile apps is a huge plus • Able to participate in an on-call role when needed • While the role 100% remote, you are expected to travel once a quarter for offsites, project kickoffs and customer meetings

Benefits

• Remote first with flexible working hours • Unlimited time-off with encouraged minimums • Medical plans designed to provide comprehensive, high-quality medical and prescription drug coverage with low to no deductible • Dental and Vision coverage • Employee Assistance Program with 24/7 support • Income protection through basic life insurance, voluntary additional life insurance, and disability insurance • 401k Program • Fully paid parental leave for 6 months for both Moms and Dads • Additional support resources like Rightway care concierge, One Medical, Sibly, and SoFi to support employees in getting the most from their benefits from financial to mental health support • A dedicated People Operations team always looking for feedback and new opportunities to provide benefits that meet the needs of our employees