Merit
Merit is a technology company specializing in digital credentialing infrastructure that aims to transform how governance and business operations are conducted. By creating digital identity ecosystems, it connects systems, orchestrates workflows, and provides powerful analytics solutions. The company serves multiple sectors, offering solutions for workforce development, professional licensing, grants management, and emergency management. It ensures fast and efficient delivery of these services while maintaining high levels of security, privacy, and trust. Merit is recognized for its achievements in government technology, providing services in over 20 US states and celebrated for its capabilities in automating and delivering complex projects efficiently.
Digital credentials • Verified Identity • CERT • Volunteer Services • Disaster Preparedness
Part-Time CX Associate - Bilingual French
2 days ago
🇺🇸 United States – Remote
💵 $25 / hour
⏱ Part Time
🟢 Junior
🟡 Mid-level
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Merit
Merit is a technology company specializing in digital credentialing infrastructure that aims to transform how governance and business operations are conducted. By creating digital identity ecosystems, it connects systems, orchestrates workflows, and provides powerful analytics solutions. The company serves multiple sectors, offering solutions for workforce development, professional licensing, grants management, and emergency management. It ensures fast and efficient delivery of these services while maintaining high levels of security, privacy, and trust. Merit is recognized for its achievements in government technology, providing services in over 20 US states and celebrated for its capabilities in automating and delivering complex projects efficiently.
Digital credentials • Verified Identity • CERT • Volunteer Services • Disaster Preparedness
📋 Description
• MERIT is a minimalist beauty brand that makes impossible to mess up products for a multi-generational community. • Designed by makeup consumers — not artists — MERIT was created as the antidote to the overwhelming world of beauty. • We simplify what it takes to get ready by creating only well-edited essentials. • MERIT is looking for a Part-Time Customer Experience Associate to support the brand’s growth internationally. • The role will provide day-to-day customer-related support, responding to inquiries across email, chat, and social platforms. • This position requires professional fluency in both English and French. • Candidates must be available to work during East Coast work hours (between 9am-6pm EST, as necessary).
🎯 Requirements
• 2+ years of online customer service experience • Professional working proficiency in both French and English language • Prior working experience with customer service platforms like Zendesk, Gladly, Gorgias, and e-commerce platforms, Shopify • Proficiency in social platforms (Instagram, TikTok and Meta) • Extensive knowledge of customer support best practices • Proven ability to problem solve for customers, de-escalating customer concerns and responding to customers in a professional, customer-centric manner • Technical aptitude and troubleshooting skills • An ability to be self-directed and work independently with minimal supervision • Positive attitude, willingness to learn, and continuous improvement mindset
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