Technical Project Manager

4 days ago

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Message Broadcast

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Message Broadcast is a company that innovates intelligent engagement solutions to drive meaningful and measurable business outcomes for the world's most admired brands. They enhance customer loyalty, revenue, and influence desired behaviors by reducing customer effort through automated conversational journeys. Message Broadcast provides omnichannel communication solutions, enabling organizations to engage with their customers across various channels such as SMS, email, voice, and more. Their technology includes APIs, application layers, and microservices, designed to reduce operational costs and increase efficiency. With a focus on customer engagement, call center deflection, emergency communications, and more, Message Broadcast serves industries like utilities, finance, healthcare, insurance, retail, and telecommunications.

Inbound • Outbound • SMS • Text • Voice

201 - 500 employees

📡 Telecommunications

💸 Finance

📋 Description

Perform project management duties by working with the project teams to estimate, prioritize, plan, execute and manage the project schedule and tasks for Message Broadcast customer implementation and onboarding projects•Drive teams to deliver high quality technology solutions in support of key projects by working closely with Implementation Specialists, architects, software developers and quality assurance•Ensure deliverables across teams are high quality, on target and clearly documented•Manage and appropriately escalate delivery impediments, risks, issues, and changes tied to the project initiatives•Manage project plans, scope, risks, budgets and status reports, and customer acceptance of deliverables•Record, review and approve timesheets to ensure timesheet submission accuracy and tracking•Track and achieve team and individual KPI’s such as utilization, project cycle time, project budgets and profitability•Manage the change control process by monitoring scope creep and working with the customer and the sales team on applicable project change requests•Ability to independently break down the requirements and produce a high-level estimate for various project types•Ability to interact with diverse groups of technical and non-technical people•Ability to lead through influence•Experience working with globally distributed teams•Ability to analyze and understand complex business problems•Strong written and documentation skills used to follow a phased implementation methodology•Monitor and control project costs•Develop and maintain technical project documentation•Evaluate project success•Liaise with stakeholders and ensure effective communication•Identify, manage and mitigate technical risks

🎯 Requirements

A Bachelor’s degree in a technical discipline, or equivalent relevant work experience is preferred•Minimum of 3 years of technical project management experience managing small to medium IT software development projects from inception to completion•Minimum of 3 years of experience working with Agile teams as a Technical Project Manager to deliver technology solutions that meet customer expectations for timeliness and quality•Minimum 3 years' experience using a PSA (Professional Services Automation) tool and/or project management tools such as Asana, Smartsheet, Monday.com or other comparable platforms•Minimum 3 years of JIRA experience for ticket submissions and tracking development and/or engineering deliverables across multiple teams and stakeholders•Knowledge of software development processes and methodologies•Excellent communication, organizational and problem-solving skills•Ability to work independently and as part of a team

🏖️ Benefits

Fully covered Medical, Dental, and Vision coverage for employees•Cost share for dependents•401(K) plan with company match•Fully covered STD/LTD•Flexible PTO policy•6 paid holidays