End User Computing Engineer

6 days ago

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MindMed

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MindMed is a company that specializes in developing innovative treatments for brain health disorders. It utilizes rigorous scientific methods to create a pipeline of product candidates, particularly focusing on the therapeutic potential of psychedelics and other novel compounds. These treatments aim to address unmet patient needs in areas such as Generalized Anxiety Disorder (GAD), Major Depressive Disorder (MDD), and Autism Spectrum Disorder (ASD). MindMed is committed to advancing the research and development of these therapies, although they are not yet approved by the FDA or other health authorities, meaning their safety and efficacy are still under evaluation.

51 - 200 employees

Founded 2019

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

💰 $30M Post-IPO Equity on 2022-09

📋 Description

• MindMed is a clinical stage biopharmaceutical company developing novel product candidates to treat brain health disorders. • The End-User Computing (EUC) Engineer will provide primary operational support for end-user hardware and software for a fully remote and geographically distributed company. • This includes level 1 and 2 support for the enterprise and collaboration with senior IT members on next-level support issues. • Drive and participate in design, architecture, engineering, implementation, and operations of MindMed’s global SaaS IT and business application portfolio. • Passion for problem solving and providing an excellent end-user experience within a diverse global organization.

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 2+ years of Tier I operational support experience, preferably within a regulated life sciences environment that has a remote or hybrid workforce • 2+ years supporting macOS and Windows laptops via MDM • 2+ years supporting Identity platforms [OKTA or Entra/AzureAD] • 2+ years supporting SaaS applications • Experience administering M365, SharePoint, Powershell, Cisco Umbrella, CrowdStrike, CheckPoint, M365, Slack, Zoom, DocuSign, FreshService, Intune, Kandji, Apple Business Manager, Adobe, and OKTA • Strong verbal and written communication skills • Excellent vendor management and negotiation skills • Strong remote triaging skills • Strong experience managing SharePoint sites and M365 permissions • SOX and/or 21 CFR Part 11 experience • Experience supporting multiple operating systems (Windows 11, iOS, and MacOS ) • ITIL certification preferred

🏖️ Benefits

• 100% paid health benefits including Medical, Dental and Vision for you and your dependents • 401(k) program with company match and immediate vesting • Flexible time off • Generous parental leave and some fun fringe perks!