Monitoring Engineer

4 days ago

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

🌾 Nebraska – Remote

Although this job is listed in Nebraska, this company may be open to hiring remote in other states.

+3 more states

🌾 Iowa – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

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LightEdge Solutions

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LightEdge Solutions is a technology company specializing in highly secure cloud, colocation, connectivity, and managed services. With over 30 years of experience, LightEdge helps businesses optimize their IT infrastructure by offering advanced solutions like cloud storage, backup-as-a-service, and disaster recovery. The company is dedicated to providing secure and compliant platforms that protect data, support hybrid and multi-cloud journeys, and improve operational efficiencies for their clients. LightEdge's data centers and expert engineering support deliver 24/7 uptime and robust cybersecurity to ensure continuous business operations.

Data Center • Cloud Management • Colocation • Managed Services • Disaster Recovery

51 - 200 employees

Founded 1998

☁️ SaaS

🏢 Enterprise

🔐 Security

💰 $5M Private Equity Round on 2004-04

📋 Description

• LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. • Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs. • If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. • LightEdge’s Monitoring Engineer will provide courteous and professional deployment of LightEdge managed services while working directly with customers on complex projects. • This kind of work typically includes the configuration and troubleshooting of endpoint agent-based monitoring solutions and the development of supporting documentation.

🎯 Requirements

• Associate degree in Information Technology, related discipline, relevant certifications, or an equivalent combination of education and work experience will be considered. • 2+ years working in a multi-tenant or MSP monitoring platform. • Experience troubleshooting alerts and assisting in resolutions. • Experience working and opening trouble tickets with vendors. • Strong troubleshooting and problem-solving skills. • Excellent communication and interpersonal skills for work in a collaborative team environment. • Proficiency in operating systems (Windows, Linux, etc.) a Plus. • General understanding of network protocols, security principles, and best practices. • Familiarity with monitoring tools (e.g., SciencLogic, Zabbix, SolarWinds). • Sciencelogic Professional Certification a Plus. • Scripting skills (e.g., PowerShell, Python, Bash). • Experience with server or virtualization technologies (e.g., Windows, VMware, Hyper-V). • Knowledge of one of the cloud computing platforms (e.g., AWS, Azure, GCP) a Plus. • Experience with configuration management tools such as Ansible or similar. • Able to efficiently handle multiple tasks, tickets, and projects at the same time. • Ability to operate with minimal supervision, adjusting priorities accordingly. • Ensure project documents are complete, current and stored appropriately. • Able to maintain professional demeanor under stress. • Demonstrated willingness to learn and adapt to changes in technology.

🏖️ Benefits

• N/A