Customer Support Representative, EU

September 26

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Minutizer

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real time payments • pay per minute • real time • payments for IMs • fintech

11 - 50

💰 $10k Seed Round on 2013-04

Description

• Manage the daily work at an excellent level • Support customers with general questions, onboarding while using the product(s)/service(s), troubleshooting, complaints, etc through all used communication channels • Provide accurate, valid and complete information, solutions and alternatives for all inquiries • Recommend/sell additional product/services to customers and supporting the whole process of developing long and sustainable relationships with them • Knowing our product(s)/service(s) at an excellent level • Keeping records of customers interactions, transactions, comments and complaints within all internal applications • Communication and coordinating with colleagues as necessary • Collect feedback from customers and share it within the company; suggest improvements! • Ensure excellent customer satisfaction and provide professional customer support • Follow all communication procedures, guidelines and policies • Reach and exceed all company/department targets in terms of quantity, quality and any other measurements

Requirements

• Proficiency in English (written & verbal) at least B2 • Knowledge of other languages is considered an advantage: Russian, Spanish and French are a big plus • Having a customer mindset, solution driven and empathy while assisting and counseling our customers • Excellent at prioritizing, working with processes and guidelines, time management and keeping yourself and others accountable • High tolerance for the repetitive work and duties • Strong team player, flexible and networking skills • Highly motivated, organized and capable of handling several projects simultaneously and under pressure and demanding metrics • Critical thinking mindset • Nice to have, but not mandatory, Experience in Customer Care

Benefits

• Competitive compensation package (fixed salary + performance bonuses, starting the 4th month anniversary) • Extra payment for weekend/night hours • Annual bonuses based on performance • Annual Team integration activity • 20 working paid days off per year • Working remotely • Time and support for continuous development and career growth • A lot of fun