Customer Care Specialist - Russian

June 3

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MMDSmart

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Smart communications solutions for enterprises of all sizes

Retail Voice • Online Fax • A2P Messaging • Enterprise SMS • Business SMS Service Provider Online

201 - 500

Description

• Communicate with customers and help solve their problems and concerns • Report issues to neighboring teams: account managers, technical specialists, developers • Coordinate and monitor the problem-solving process and receive feedback from the client and neighboring teams

Requirements

• Fluent Ukrainian/Russian • Proficiency in English (Upper-Intermediate or Advanced level) • Resilience under pressure • Familiarity with Microsoft Office and Google Docs • Keen appetite for learning and self-improvement • Dynamic, proactive approach with flexibility to work in rotating shifts • Readiness to potentially work night shifts • Experience in customer service

Benefits

• Access to mental health programs • Comprehensive medical insurance • Sports card • Cool teammates • Friendly atmosphere • Strong mentorship • Variety of bonuses & corporate gifts • Free educational events & courses • English classes with native speakers