Junior Support Engineer

June 18

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MMDSmart

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Smart communications solutions for enterprises of all sizes

Retail Voice • Online Fax • A2P Messaging • Enterprise SMS • Business SMS Service Provider Online

201 - 500

Description

• Communicate with customers and accept inquiries via Helpdesk & Skype • Handle requests from members of other teams • Solve tasks independently or escalate tasks to other teams • Provide quality service to customers

Requirements

• English – Upper-Intermediate+ • Willingness to work night/holiday shifts • Stress tolerance • Understanding of SMPP, VoIP, HTTP, IP, and TCP protocols • Basic understanding of the OSI model • Basic SQL skills

Benefits

• Access to mental health programs • Comprehensive medical insurance • Sports card*