Technical Writer

6 days ago

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MO Studio

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Applying Emerging Technology • Organizational Vision Distillation & Alignmen • Design Thinking Education • Qualitative User Research & Insights • Business Growth Strategy

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Description

• Contingent upon contract award • MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. • We use human-centered design to modernize and transform customer and employee experiences. • We combine design thinking with agile delivery methods to drive visionary, human-centered products to market. • In this position, you will be working in a small, cross-functional team to understand and synthesize customer needs. • Create technical documentation empowering our customers to easily navigate content management processes. • Provide helpful, friendly, and responsive customer support.

Requirements

• 2+ years of experience in a similar role • Experience with CMS (content management system) software preferred • Proven experience in developing and delivering technical writing • Strong and professional communication skills, written and verbal • Experience interacting directly with customers in friendly, helpful, and supportive capacity • Ability to write and verbally articulate complex technical concepts • Ability to learn and explain complex software products and technology • Ability to meet deadlines while maintaining quality • Can conform to shifting priorities, demands, and timelines as stakeholder needs and project plans change • Collaborate with team members and subject matter experts to continually expand knowledge and broaden the employee technical skill base

Benefits

• A fun, dynamic working environment with an energetic and diverse team • A REMOTE first work environment • An inclusive culture where everyone is welcome • Competitive compensation commensurate with experience • Opportunities for career growth • Full health benefits (medical, dental, vision) • 401K matching. • unlimited Paid Time Off (PTO) • Short- and Long-Term Disability in addition to Life Insurance (company sponsored) • Company sponsored parental leave • Summer Fridays!