Senior Director - Cloud Engineering

September 24

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Revenue Management • Price Management & Analytics • Contract Management • Customer & Channel Rebates • Configure

501 - 1000

Description

• Lead, manage and set strategic vision for the Cloud Engineering organization with advancing DevOps best practices. • Drive the mechanisms across the organization for improving automation and systems architecture for our cloud services. • Drive measurable improvements across Service Level Indicators (SLI), Service Level Objectives (SLO), and Service Level Agreements (SLA). • Continuously improve, develop, and present metrics related to quality of services, cost efficiency, and performance. • Drive operational excellence through better documentation, refined workflows, and KPI measurements. • Continuously improve services delivery and deployment automation processes under CI/CD technology and agile development model. • Drive cross-functional collaboration with all technical, service, and product planning teams. • Promote adoption of best practices and new technologies for our SaaS services and support. • Improve the level of automation to reduce/eliminate human errors in the operational processes. • Ensure Engineering teams have the proper tooling from SDLC, Product Launch, and for day-to-day Operational needs • Contribute and drive improvements for our SOC/ISO compliance controls, policies, follow Change Management / Change Controls principals. • Manage and improve our DevOps practices to deliver high quality software/service releases under the Continuous Integration/Continuous Delivery (CI/CD) pipelines and automated QA testing.

Requirements

• Bachelor’s or advanced degree in Computer Science or related field with 8+ years of DevOps engineering experience • Solid interpersonal skills with proven track record of influencing at all levels • 12+ years of technology experience with 7+ years’ experience leading DevOps, Build & Release Engineering (BRE) in a SaaS production and development environments • Experience with Python, Bash shell scripting and automation tools like Ansible, Terraform, Jenkins, ArgoCD, etc. • 5+ years’ experience on the cloud platform development such as AWS/OCI/Azure • Experience with Service Management concepts and processes such as Github, Incident, Change, Configuration and Release Management • Must have knowledge of relational and non-relational databases and platforms such as Oracle, MySQL, PostgreSQL, Casandra, Hadoop. • Software development experience and familiarity with Continuous Delivery & Trunk-Based Development concepts • Required to have deep understanding of the ecosystem to include K8s, Terraform, IAM, EC2, S3, EKS, Lambda, OpenSearch, or related tooling • Hands on experience with monitoring tools such as Zabbix, Prometheus, AHM, Graylog, Grafana as well as Application Performance Monitoring (APM) tools