Client Services Representative

March 10

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Modivcare

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Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

remote patient monitoring • personal care services • non-emergency medical transportation • NEMT • nutritious meals

10,000+ employees

Founded 2017

⚕️ Healthcare Insurance

🚗 Transport

🔥 Funding within the last year

💰 $525M Post-IPO Debt on 2024-07

📋 Description

• Handles initial client inquiries and answers basic questions • Interacts daily via phone, mail, email or personally with customers, prospective customers, and team members • Completes assigned tickets and work from reports • Assists in the research, investigation, and communication regarding customer inquiries regarding shipments, products, and complaints • Records details of calls, communications, and messages in the client management software • Refers customer complaints to appropriate individuals • Contacts clients and agencies to obtain new or corrected client information • Saves copies of documents and communications in the company's document management system • Communicates with other team members by email, phone, and internal system notes and messages • Complies with requirements to protect client data and use client data only for the purpose of managing the client’s account and associated claims • Complies with applicable team policies, procedures, guides, job aids, reference materials, memos, notes, videos, and other training as provided • Assists in the processing, evaluation, and recategorization of tickets so that they are routed to the appropriate team • Participate in other projects or duties as assigned

🎯 Requirements

• High School Diploma or GED required • Zero (0) plus years of related experience • Experience using Microsoft Outlook and Teams preferred • Or equivalent combination of education and/or experience • Ability to work flexible hours and overtime when needed • Ability to work independently as well as with a team • Comfortable using computers and saving electronic files • Proficient in the use of Word, Excel, Outlook, and PowerPoint • Excellent oral and written communication skills • Able to manage time to complete tasks within the expected timeframe • Team player with positive attitude • Ability to multi-task • Excellent customer service skills • Attention to detail

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)