Remote Customer Support - Inbound Messaging - Portuguese

August 2

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Customer Experience Services for the World’s Best Brands

community management • customer support • moderation • social media management • crisis management

1165 - 1165

Description

• This is a fully remote opportunity. • Respond to customer inquiries via inbound messages in Portuguese and English. • Complete language assessments in Portuguese and English for qualified applicants. • 40 hours per week are required for the 8-week orientation period. • Orientation phase 1: 4 weeks, 4 AM - 1PM. • Orientation phase 2: 4 weeks, self-scheduled during available production hours. • Available Production Hours: Daily, 24 hours per day. • Project Commitments: 25 hours per week, 8 hours are required on Saturday and/or Sunday.

Requirements

• Professional/business level proficient in Portuguese and English. • You've provided Customer Support via inbound messages in the past. • You've provided web messaging support to 3-5 customers at the same time. • You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have. • You have strong desire to create a unique experience for each individual customer.