ModSquad
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Inbound Messaging Customer Support - Portuguese
August 17
ModSquad
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Description
• First point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. • Responsible for responding to customer inquiries via inbound messages in both Portuguese and English.
Requirements
• Professional/business level proficient in Portuguese and English. • You've provided Customer Support via inbound messages in the past. • You've provided web messaging support to 3-5 customers at the same time. • Strong desire to create a unique experience for each individual customer. • Truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
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