Monzo Bank
Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.
Digital Retail Bank • Fintech • digital banking • smartphone
Team Manager - Financial Health
3 days ago
🇬🇧 United Kingdom – Remote
💵 £30.8k - £35k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💸 Financial Planning and Analysis
🇬🇧 UK Skilled Worker Visa Sponsor
Monzo Bank
Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.
Digital Retail Bank • Fintech • digital banking • smartphone
📋 Description
• Managing a Squad of 10-12 COps to ensure customer satisfaction • Instilling a strong customer-centric culture and coaching your team for success • Regularly reviewing quality of customer interactions for improvement
🎯 Requirements
• Experience in the Collections or Debt recovery within Financial or Contact Centre environments is essential • Experience in coaching and supporting colleagues is essential • An empathetic and developmental leadership style • Experience of motivating teams working on ongoing operational work • Comfortable moving fast and solving problems when they arise
🏖️ Benefits
• Learning budget of £1,000 a year for books, training courses and conferences • Flexible working hours
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