Monzo Bank
Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.
Digital Retail Bank • Fintech • digital banking • smartphone
Vulnerable Customer Service Adviser - Part Time
20 hours ago
🇬🇧 United Kingdom – Remote
💵 £24.8k - £27.3k / year
⏱ Part Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🇬🇧 UK Skilled Worker Visa Sponsor
Monzo Bank
Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.
Digital Retail Bank • Fintech • digital banking • smartphone
📋 Description
• Remote position for a Vulnerable Customer Service Adviser. • Engage with vulnerable customers and provide support. • Work requires handling distressing calls daily.
🎯 Requirements
• Experience working with vulnerable customers is desirable. • Comfortable and confident managing a high volume of calls. • Ability to prioritise difficult conversations effectively. • Strong sense of empathy. • Strong sense of personal boundaries and resilience. • Ability to maintain a healthy work-life balance. • Strong team working ethic.
🏖️ Benefits
• Learning budget of £1,000 a year for books, training courses and conferences. • All Monzo team members get share options as part of their package. • Plus stock options & benefits.
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