More Staffing LLC
More is a professional recruitment agency that connects stellar companies around the globe with excellent management level Filipino talent. Our approach to creating a successful partnership between companies and talents include leveraging on world class coaching, mentorship, and skill development programs.
recruitment • Human Resources • outsourcing • staffing • remote work
2 - 10 employees
Customer Service Specialist
March 1
More Staffing LLC
More is a professional recruitment agency that connects stellar companies around the globe with excellent management level Filipino talent. Our approach to creating a successful partnership between companies and talents include leveraging on world class coaching, mentorship, and skill development programs.
recruitment • Human Resources • outsourcing • staffing • remote work
2 - 10 employees
📋 Description
• JOB DETAILS • Job Title: Customer Service Specialist • Location: Remote • Work Shift: EST Timezone • Working Hours: 10-20 hours/Part-time, potential to transition to Full-time • JOB DESCRIPTION: • We are looking for a motivated and customer-focused Customer Service Specialist to join our team at Grain Wood Furniture. • We take pride in offering solid wood furniture made from 100% pine sourced from renewable, eco-friendly forests. • In this role, you will deliver exceptional support to our customers, primarily through Zendesk, multiple eCommerce Marketplace Platforms and phone channels. • Training and Development: Becoming fully trained will take 3-4 weeks of one-on-one training. • Key Responsibilities: • Manage customer inquiries, support tickets, and order-related issues through Zendesk and eCommerce Marketplace Platforms. • Provide high-quality, responsive support to customers via phone. • Assist customers with order tracking, status updates, and communication regarding delivery times. • Investigate and resolve product-related or service-related issues promptly.
🎯 Requirements
• Proven experience in customer service, preferably in an e-commerce or product-based environment. • Strong written and verbal communication skills with the ability to clearly explain complex issues and solutions to customers. • Experience with Zendesk or similar customer support software is highly preferred. • Comfortable handling customer calls and emails with professionalism and patience. • Excellent problem-solving skills and the ability to think critically under pressure. • Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment. • A positive attitude and a passion for helping customers succeed. • Experience handling customer inquiries and support across various e-commerce marketplaces.
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