Customer Support - Report Builder

February 20

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Hireframe

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Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

51 - 200 employees

🎯 Recruitment

🤝 B2B

👥 HR Tech

📋 Description

• We are seeking a detail-oriented and proactive Customer Support & Report Builder to support our customer base by creating custom inventory reports using data from sensors inside commercial refrigerators. • This role involves data entry, organizing reports, and communicating with customers to ensure they receive timely insights regarding their inventory levels. • Utilize data from sensors in commercial refrigerators to identify low inventory levels, outages, and purchases. • Compile and organize custom inventory reports for commercial refrigerators, summarizing key metrics for customers. • Example: Highlighting trends, such as “you’ve had 5 more outages of Mountain Dew last week than this week.” • Assist the Head of Engineering in reducing the time spent on report preparation, currently estimated at 6 hours per week. • Communicate with customers primarily through email and chat, with potential for phone support in the future. • Develop and maintain a knowledge base and scripts for efficient customer support. • Analyze inventory data to identify trends and provide actionable insights to customers. • Collaborate with the customer support team to enhance the customer experience.

🎯 Requirements

• Strong English proficiency (both written and verbal) is required. • Previous experience in customer support, preferably in a technical environment. • Experience in report building and data organization. • Strong critical thinking skills to interpret data and identify trends. • Familiarity with inventory management and merchandising planograms is a plus (not a must-have). • Excellent attention to detail and organizational skills. • Ability to work independently and as part of a team.

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth