Engineer I - Post-Sales Solutions

January 30

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+3 more states

🌵 Arizona – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $63.8k - $127.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🦅 H1B Visa Sponsor

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Motorola Solutions

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Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

Public Safety • Enterprise Security • Two-way Radios • Radios • Land Mobile Radios (LMR)

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

📋 Description

• The Post-Sales Solutions Engineer will play an integral role in the success of the Motorola Rave Services team by maintaining high levels of customer satisfaction with Rave’s software. • The successful candidate should have a track record working directly with customers while answering technical questions and resolving complex customer issues. • Primary responsibilities include, but are not limited to: Responding to requests for assistance in a timely manner, Managing resolution of technical and non-technical issues for Rave Mobile Safety clients, Troubleshooting a broad range of technical issues on the hardware, application, and OS levels, Installation, migration and upgrade of Rave products on accelerated time schedules, Developing a full understanding of all Rave products, Creating and reviewing knowledge base documentation and FAQs based on issue solutions, Conducting training on various Rave Products and Services, Participation in on-call rotation.

🎯 Requirements

• 2+ years in enterprise software support in a client-facing role • Experience with CAD systems is preferred • Knowledge of one or more programming languages (Java, C++, Ruby) • Knowledge of relational databases (SQL Server, Oracle, MySQL) • Knowledge of web services/web technology (HTML, CSS, XML, JSON) • Ability to work independently and collaboratively as needed • Excellent investigative and debugging skills • Excellent problem solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels • Demonstrated ability to research and resolve problems using a variety of tools • BA/BS degree required (CS/MIS or technical field preferred)

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave and more!