Technical Support Specialist

September 26

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Motorola Solutions

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Public Safety • Enterprise Security • Two-way Radios • Radios • Land Mobile Radios (LMR)

10,000+

Description

• Learn and maintain a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, Networks and Access Control Systems. • Research, collaborate and troubleshoot MSI products over the phone and digital mediums. • Think outside of the box and come up with creative solutions. • Lead with empathy, take complete ownership and show urgency when resolving technical issues. • Concisely document software, hardware, and network information in a case management system. • Provide an exceptional customer experience while taking incoming calls, emails, chats, and escalations. • Prioritize between tasks including inbound calls, existing case management, live chats, and email requests. • Continuously learn new skills, technologies & products, keeping up with MSI’s pace of innovation.

Requirements

• 2-3 years of relevant experience in Video Security, Analytics and Access Control business areas • 2-3 years of relevant experience in computer networks environment • Minimum of 1 year experience working with CRMs. • Prior contact center experience in a technical support environment is considered an asset. • Experience working in environments using the KCS Methodology is considered an asset.