Manager - Community Programs

September 26

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Mozilla

WebsiteLinkedInAll Job Openings

browser • internet • software • mobile • web apps

501 - 1000

Description

• Develop and implement strategies for community growth, engagement, and retention, while ensuring alignment with the organization's vision and goals. • Lead and mentor the Community team, fostering their growth through direct management, coaching and mentorship. • Manage programs to successfully onboard and move volunteers up the contribution curve and ensure they have opportunities to make meaningful contributions. • Actively participate in community discussions and outreach activities across various channels, provide support and encouragement to members, and moderate interactions to maintain a positive and respectful environment. • Collaborate with our internal teams (engineering, QA, design, product, support) to source problems and needs appropriate for working with the crowd. • Collaborate with marketing to support campaigns and activities to increase community activity and engagement, creating content as needed. • Create a recognition program that increases and celebrates volunteer engagement and satisfaction. • Manage the tools that measure community engagement, monitor and take action as needed. • Serve as a bridge between internal teams and external contributors, listening to feedback and questions with empathy, and responding in kind and sharing feedback and insights so collaboration flows seamlessly. • Plan and budget for annual outreach programs, such as conferences, online events and other outreach activities. • Publicize and apply CPG fairly and consistently. Make recommendations for improvement when appropriate.

Requirements

• Minimum 3 years of experience building and/or managing technical communities. Experience or familiarity with Thunderbird or another Mozilla project is a strong plus. • Prior developer experience is strongly preferred. • Minimum of 2 years people management experience, holding 1-1s, giving feedback and helping coach team members to grow and thrive. • Understanding of and ability to use version control systems: experience with Git and/or Mercurial. • Experience moderating forums, mailing lists and chat channels. • Strong organizational skills and ability to manage multiple projects at the same time. • Dedication to open source and open standards and passion for engaging with a diverse and global community. • Exceptional communication and interpersonal skills with clear and crisp writing, strong cultural awareness and ability to communicate with a variety of audiences. • Knowledge of inclusive practices for community building, including code of conduct enforcement. • Ability to de-escalate and balance tensions as they arise.

Benefits

• Fully remote work & schedule flexibility • Latest Laptop and accessories • Annual Remote Work Stipend • Monthly Internet Stipend • Professional Development Stipend • Industry Conferences • Annual Global Team Offsite • 24 days PTO per year (prorated) • Your Birthday • Year-end Company Shutdown • Pilot 4 Day Work Week (July & August 2024) • Public Holidays • Other Paid Leave • Wellbeing Stipend for Personal / Family Activities • 401k/Pension Contributions • Health, Dental, & Vision Insurance • Disability/Income Protection Insurance • Life Insurance • Employee Assistance Program • Paid Parental Leave • Paid Sick Days