Remote Desktop Support - Service Desk Engineer

November 12

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Mpathic

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201 - 500 employees

🤝 B2B

🏛️ Government

📡 Telecommunications

Description

• Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations. • Provide administration and maintenance of end users' computers and associated systems in various LAN/WAN environments. • Isolate and resolve hardware and software problems involving applications, operating systems, or hardware. • Contribute to computer and network security using various security-based software products and hardware appliances. • Provide corporate networking and infrastructure device(s) support, especially as it relates to end user devices. • Explain computer and software operations to technical and non-technical users. • Document, track and monitor the problem to ensure a timely resolution with internal systems. • Serve as liaison between customers and external support staff to assure accurate problem interpretation.

Requirements

• High School Diploma or equivalent required, college degree preferred. • Industry-standard certifications (MCSA, Security+) or related experience may be substituted in lieu of a degree. • Related Certifications (A+, Net+, MCP, MCSE, CCNA, CCNP). • Must be authorized to work in the US. • Experience working as a Windows System Administrator or similar IT Service Desk role. • IT customer service experience in a fast-paced help desk or customer contact environment.