VP Digital Innovation

March 5

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

👔 Vice President

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Mr. Cooper

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Mr. Cooper is a company dedicated to keeping the dream of homeownership alive. As part of the Mr. Cooper Group, team members play a significant role in facilitating homeownership through various services, which include corporate, origination, and servicing. Mr. Cooper emphasizes a home-centric work culture, allowing employees to work primarily from home, and prides itself on diversity, equity, and inclusion (DE&I) within the workplace. The company offers comprehensive benefits, including wellness programs and student loan repayment, to ensure the well-being of its employees. Mr. Cooper has been recognized as a Certified Great Place to Work for four consecutive years, highlighting its commitment to a supportive and inclusive workplace environment.

Home Loans • Home Loan Servicing • Home Loan Refinance • Home Loan Originations • Mortgages

5001 - 10000 employees

Founded 1994

💸 Finance

🏠 Real Estate

📋 Description

• Focus on driving digital innovation across end-to-end loan and engagement lifecycle through the integration of cutting-edge tools and technologies. • Work closely with key stakeholders to enhance customer experience, streamline operations, ensure compliance and optimize the Company’s product offerings. • Define the vision for digital innovation, development of digital strategies and guiding the full lifecycle of digital product development for Mr. Cooper Group. • Identify and assess emerging digital technologies (AI, machine learning, automation, etc.) and evaluate their impact on both origination and servicing processes. • Develop and execute a comprehensive digital product strategy, ensuring it addresses the unique challenges and opportunities of the company. • Partner with peer product management teams to define and prioritize product features, enhancements, and digital capabilities that drive customer satisfaction, operational efficiency, and business growth. • Leverage data analytics to guide product decision-making, measure the impact of digital innovations, and optimize the customer experience across the full lifecycle—from origination to servicing. • Ensure seamless integration of digital innovations across the mortgage origination and servicing systems, enhancing the end-to-end customer journey. • Present digital innovation strategies and roadmaps to the C-suite and senior leadership, ensuring alignment with overall company goals and addressing any regulatory or operational challenges. • Champion a customer-centric approach by using digital tools to improve both the borrower experience in origination and the servicing experience. • Lead efforts to foster a culture of innovation, agility, and digital transformation across the organization, ensuring both origination and servicing teams are aligned on innovation objectives. • Promote cross-functional collaboration to encourage new ideas and solutions that drive digital progress in both origination and servicing. • Support the development of the product management team, helping them gain expertise related to emerging technologies.

🎯 Requirements

• Bachelor’s degree in Business, Technology, Engineering, or a related field; OR, MBA or relevant advanced degree is preferred. • 10+ years of experience in digital product management, technology innovation, or related fields, with at least 5 years in a senior leadership position. • Extensive experience in the mortgage industry, particularly in mortgage origination and/or servicing. • Proven track record of leading digital transformation initiatives in the financial services, fintech, or mortgage space, including experience in both loan origination and servicing technologies. • Experience in managing cross-functional teams, driving digital innovation, and delivering large-scale product initiatives. • Familiarity with agile product development methodologies and managing a product portfolio within the mortgage industry. • Knowledge of data privacy, cybersecurity, and regulatory requirements affecting digital solutions in the mortgage servicing and origination space.