Customer Success Specialist - Animal Health Technology

February 14

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MSD

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MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

10,000+ employees

Founded 1891

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• We are looking for a dedicated Customer Success Specialist to ensure our customers are satisfied and successful as they transition from sales prospects to active users of our products. • In this role, you will be a key point of contact for our customers, providing onboarding, ongoing training support, and answering their questions about product functionality. • You will work closely with customers in the field, helping them fully utilize our technology to meet their operational needs. • Gain a thorough understanding of our livestock dairy technology solutions to assist customers effectively. • Visit customers on-site to guide them through the onboarding process, ensuring they can maximize our products' benefits. • Evaluate farm routines and advise on optimization strategies, focusing on reproduction, calf and heifer management, health, and milk quality. • Address customer inquiries regarding product functionality and usage through our Customer Relationship Management system. • Build strong, lasting relationships with customers by understanding their needs and advocating for them within the company. • Identify opportunities for upselling and collaborate with the sales team to promote additional products and services. • Gather and document customer feedback to measure satisfaction and identify improvement areas. • Work with the customer success team to stay updated on product knowledge and promote online self-service options. • Collaborate with the Customer Success Administrator to refine training materials to meet local needs. • Participate in local farm shows or multi-farm events to promote dairy production management and technology use.

🎯 Requirements

• 3-5 years of experience in a customer-facing role such as customer success, training, or account management. • Passion for agriculture and technology, with a solid understanding of the dairy livestock industry, including reproduction, cow health, nutrition, and milk quality. • Veterinarian background is preferred • Bachelor's degree in a related field or equivalent work experience. • Strong interpersonal and communication skills, fluent in Swedish and proficient in English. • Technical aptitude and the ability to understand complex products and systems. • Proactive, self-motivated, and capable of working independently and in a team. • Excellent organizational skills and attention to detail. • Sales-oriented mindset is a plus. • Basic proficiency with Customer Relationship Management software and operational tools is preferred.

🏖️ Benefits

• A company car is provided. • Willingness to travel to customer sites is required (50% or more).