Global Digital Commerce Acceleration - Performance Lead

December 12

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Description

• In this key role within our Global Animal Health Enterprise, as the Global Digital Commerce Acceleration and Performance Lead, you will be a subject matter expert, responsible for owning and creating a global strategic framework which measures and optimises store performance and creates commercial growth value. • You will be responsible for digital shelf excellence, merchandising benchmarking and best practices, global transactional behaviour, and ongoing performance measurement across our global portfolio of professional and consumer digital stores. • Partnering with the Digital Commerce Product Manager, to analyse, prioritise and optimise maturing of functional capabilities as part of the global roadmap and key performance indicators. • You will have the ability to think above product, species, and business units, with a laser focus on delivering value to our customers, collaborating across the organization, acting as the guardian of Digital Commercial Acceleration. • You will work to develop a methodology to understand the needs of existing and target customers - and be able to translate this into Commercial Initiatives. • You will be able to operationalise data, insight, and learnings, connecting with the business to improve performance and drive continued commercial success. • You will also support global transformational group projects to accelerate our eCommerce maturity and help codify these to ensure a scalable and sustainable framework. • Moreover, you will partner with key functions (e.g. customer experience, sales & marketing, IT, Finance, legal etc) to integrate eCommerce in their strategies and into the DNA of the wider organisation. • To accomplish this, you will demonstrate a successful track record, product management and prioritisation skills, work closely with global cross-functional team and partners, make decisions and recommendations based on data, and measure and report on results across the digital commerce global landscape. • In this role you will Own and create a global strategic framework which measures and optimises store performance and creates commercial growth value. • Lead eCommerce functional behavioural trends and best practices, benchmarking, ongoing performance measurement, and globally scaling successful functional, content, and merchandising pilots and test and learns. • Collaborate with the Global Digital Commerce & Self-Serve Lead and Digital Commerce Product Team, to create/keep evolving a compelling eCommerce vision and strategy for MAH, that is aligned with all key stakeholders and organisational priorities. • Lead, in partnership with regional/local market eCommerce specialists, the design and implementation of local eCommerce strategic alignment with commercial, operational, and strategic outcomes. • Develop tailored acceleration plans for all assigned markets, partnering with Digital Commerce Product Manager, to groom insights-driven functional maturity, aimed at exceeding customer expectations and driving commercial success. • Report globally on Digital Commerce performance outcomes, driving actions globally to improve against KPIs & targets. • Build horizontal ways of working with customer experience, innovation, marketing, after sales, digital commerce, subscriptions, and commercial sales teams to identify the big opportunities and to consolidate learnings into key principles for scale. • Codify best practice with all teams to ensure standards are met. • Inspire teams, driving connections and learnings globally. Sharing the best-in-class learning agenda, utilising your community of local experts.

Requirements

• Previous exposure to the global eCommerce landscape, ideally in multi-segment transactional journeys; B2B/B2C/B2B2C and experienced in creating best-in-class eCommerce functional capabilities. • Bachelor/Master’s in business management, Digital Sales & Marketing, Economics or Information Technology or equivalent experience. • Demonstrable track-record of digital commerce acceleration success, with multi $M growth outcomes. • Animal Health industry experience welcome, but exposure to a wider variety of retail environments and cultures sought. • Highly experienced with iterative hypothesis-driven eCommerce product development and experimentation. • Insights driven product maturing frameworks and techniques. • Strong knowledge of eCommerce behavioural trends, best-practices, and digital shelf management. • Exceptional product management with agile experience and ability to constantly prioritise. • Strategic thinker and strong collaborator who will roll up their sleeves when needed. • Experience with enterprise eCommerce, analytics, content management and interaction design products. • Strong analytical and creative problem-solving skills. • Self-starter who can work in ambiguous environments, taking an ownership mindset and working on whatever it takes to solve problems and delight customers. • Ability to work alone and through an enterprise organization, creating advocacy at all levels. • Strong program management skills. • Demonstrable ability to develop and execute complex cross-functional plans. • Proven ability to build highly effective collaborative working relationships with key internal stakeholders and external suppliers. • Executive presence. • An accomplished presenter and visionary who has successfully built support for, and secured funding for, large-scale enterprise-wide initiatives. • Proactive, innovative spirit in researching and ability to respond quickly to new ideas and trends. • Professional proficiency in English is essential, but fluency in other languages would be advantageous.