Book Buffet
Book Buffet is a user-friendly mobile application that allows users to create stylish and customizable mini-websites quickly, known as Milkshake websites. Designed primarily for content creators and entrepreneurs, the app enables users to showcase various content like texts, images, videos, and links in a visually appealing format that can be easily linked in Instagram bios. With a simple interface and no technical skills required, Book Buffet empowers users to launch business ideas, promote products, and share their projects effortlessly.
Technical Support Engineer
February 12
Book Buffet
Book Buffet is a user-friendly mobile application that allows users to create stylish and customizable mini-websites quickly, known as Milkshake websites. Designed primarily for content creators and entrepreneurs, the app enables users to showcase various content like texts, images, videos, and links in a visually appealing format that can be easily linked in Instagram bios. With a simple interface and no technical skills required, Book Buffet empowers users to launch business ideas, promote products, and share their projects effortlessly.
📋 Description
• We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. • This technician will provide support via phone, web, email, chat and other channels as required. • Take ownership of customer issues reported and see problems through to resolution. • Research, diagnose, troubleshoot and identify solutions to resolve customer issues. • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate feedback to customers. • Ensure proper recording and closure of all issues. • Prepare accurate and timely reports. • Document knowledge in the form of knowledge base tech notes and articles. • Follow the SLA for issues with respect to the severity.
🎯 Requirements
• BS degree in Information Technology, Computer Science or equivalent • Proven working experience in enterprise technical support, IT support or as a technical engineer • Deep knowledge in the product that the technician is supporting • Strong problem-solving skills • Excellent client-facing skills • Excellent written and verbal communication skills
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