Customer Support Specialist - Sales
Yesterday
Description
• We’re looking for two experienced Customer Support Specialists to join the sales side of our Customer Experience Team on a part-time basis. • You will support the continued growth of our new sales & the smooth running of our local host’s adventure trip departures all around the world. • You’ll be the first point of call for queries and questions and love nothing more than speaking to our customers about which adventure they should book next. • Previous experience in the adventure travel / travel industry, or in a fast-paced high-volume e-commerce company is highly favourable. • 20 hours per week (50% Full Time Equivalent). • Monday - Friday 17:00 - 22:00 (GMT).
Requirements
• You have a passion for adventure travel & the activities in our adventure collection. • You have firsthand experience of small group travel, especially travelling with strangers and connecting with new people. • You have previous experience in customer sales in the adventure, travel or outdoor sector; or you have a background in sales in the e-commerce sector. • You have a proven track record of achieving ambitious sales targets and key performance indicators. • You love talking to new people and have exceptional written & spoken English, with a warm and friendly personality that gets our customers excited about their adventures. • You are a great listener and emotionally intelligent. You empathise with others easily and are able to adapt your conversations to deliver personal experiences. • You are self-driven and able to work independently with minimal supervision as part of a fast paced, high volume, remote team. • You take the initiative, anticipate issues and find effective solutions to challenges. • You are highly organised, skilled at time-management and able to prioritise effectively. • You have exceptional attention to detail and focus. You are able to keep track of multiple tasks each day and ensure they are completed accurately, efficiently and on time. • You pick up new technologies quickly and are always striving to be as efficient and autonomous as possible. (Previous experience using HubSpot is a definite bonus.) • You have a willingness to adapt to changing priorities and can handle unexpected tasks or interruptions with a positive attitude. • You are a team player and what we’re doing here at MBA excites you! • Experience using HubSpot • Geography knowledge - time zones, cities, airports, currencies - the more you know about the world, the more you can support our customers with their queries. • Travel industry knowledge - airlines, visas, vaccinations, insurance - the extra pieces of the puzzle our customers come to us for our advice and expertise. • Experience working remotely - using tools like Slack, Aircall and Google Meet.
Benefits
• An entrepreneurial and creative environment where great ideas are actively encouraged, and taking responsibility for them is expected. • The warm fuzzy feeling that comes with knowing you are making a huge difference to small independent businesses, local economies and communities. • 38 days holiday per year (pro rata’d & inclusive of public holidays) - to be used when you like. • Annual company performance-based bonus. • A fully remote company with the team spread across the UK & Europe. • Company-wide, adventurous meet-ups. • Experience what we do: everyone goes on a free MBA trip within their first year. • A £500 annual travel voucher to spend on an MBA trip/s. • 30% Employee discount, plus 15% friends and family discount for MBA trips. • Generous Pension scheme (UK employees only). • Free access to private GP, and unlimited mental health support and counselling via our partner at BHSF. • Budget to set up a remote working space and access to co-working spaces. • Supportive Maternity and Paternity Pay: we offer 16 weeks full pay if you’re the primary caregiver & 4 weeks full pay if you’re the secondary caregiver.
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