Junior Technical Support Specialist
3 days ago
Description
• Independently solves end-users´ technical problems (configuration problems, troubleshooting, software installation) • Trains and supervises end-users • Conducts simple configuration changes to the applications • Analyses system´s functional and technical performance, comes up with solutions • Participates in the application testing, analysis and implementation • May evaluate the solutions and hence approve them • May administer access rights • Vocational IT education as minimum and at least 1 year of work experience or equivalent qualification is required • Writes Customer Support Articles in the internal Knowledge base for juniors and themselves
Requirements
• 1-2 years of experience in a technical support role, preferably in a tech or SaaS environment • Excellent spoken and written communication skill in English and one of our secondary languages (Russian, Chinese, Vietnamese, Portuguese) • Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts) • Strong empathy skills • Excellent communication and problem-solving skills • Strong desire to help users and solve any kind of issues • Strong collaboration skills across teams and departments • Ability to multi-task • Knowledge about SQL queries and Python • Nice to have knowledge about Selenium or Puppeteer for automation
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