Part Time Inside Sales Specialist

March 12

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Chapter Aesthetic Studio

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Chapter Aesthetic Studio is a premier provider of aesthetic treatments dedicated to helping clients renew their natural glow. They offer a broad range of services including injectables like Botox and fillers, medical-grade facials, body contouring, laser skin rejuvenation, and laser hair removal. With over 65 certified and expertly trained nurses, Chapter ensures that every appointment is tailored to the individual needs and beauty goals of each guest, making it accessible and convenient for everyone looking to enhance their appearance and confidence.

Laser Hair Removal • Xeomin • Restylane • Dermal Filler • Botox

201 - 500 employees

💄 Beauty

🧘 Wellness

📋 Description

• Maintain a high level of integrity, organization, and time-management. • Maintain individual benchmark or above benchmark for Inside Sales Key Performance Indicators • Coordinate with leadership to overcome Key Performance Indicator setbacks & objections. • Role-model and promote Chapter’s core values and culture within the department. • Respond to all New Lead inquiries with a sense of urgency, professionalism, and joy. • Utilize empathetic listening to discover prospect goals and motivation (firefly). • Build and nurture relationships with New Leads through telephone, text, chat, social platforms. • Clearly articulate Chapter points of differentiation including Chapter’s philosophy and approach to aesthetic care and wellness. • Create new appointments with strong attention to detail and commitment to accuracy. • Maximize the appointment with recommendations that enhance the guest’s experience: complementary treatments, Membership, and financing. • Overcome obstacles that inhibit conversion. • Perform routine follow-up communication for new guest leads to convert at or above expectations. • Follows the Chapter sales lead management process. Leverages tools, reports, and resources to maximize results. • Drive results and achieve goals in lead conversion, promotional campaigns, and events.

🎯 Requirements

• Education Level: High-school diploma or equivalent • Job Related/Industry Experience: 2 years of recent customer service experience. • A quiet, private, distraction-free work environment with limited interruptions/background noise • Excellent verbal communication skills and telephone etiquette • Clear, concise, and professional written and digital communication skills • Ability to identify high-level customer issues that require resolution and/or escalation. • Strong organization and time management skills • Strong computer skills and demonstrated sound decision-making skills. • Retail or guest service experience in the service industry • Strong proficiency with multi-tasking across computer programs • Ability to work within the hours of 8am-9pm EST from anywhere in the United States • Experience with CRM and Lead-Management systems favored, but not required.