Customer Experience Associate

August 22

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Ollie

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Ollie delivers freshly cooked, human-grade food that's personalized to each dog's nutritional needs.

Premium Pet Food • Home Delivery • Healthy Food • Direct to Consumer

51 - 200

Description

• Represent the Ollie brand voice to our current and prospective customers • Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents • Manage customer relationships across multiple channels, including emails, phones, our order management system, and more! • Accurately track and monitor customer feedback and interactions • Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience. • Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

Requirements

• Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own. • Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions. • Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules. • Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you. • Fun. You don’t mind occasional sloppy dog kisses and love sharing memes.

Benefits

• Competitive hourly salary and a stake in the company • Sponsored 401k program with employer match up to 4% • Comprehensive health coverage including medical, dental and vision • Paid parental leave • 1-week paw-ternity leave for new dog parents • Ollie subscription for one dog • Inspiring pack members!