At Ollie, we love dogs and the people who love them. It’s this passion that defines Ollie as an innovative pet wellness brand. Our goal is simple: to provide a healthier, easier way to care for our dogs and in turn help them live as long as canine-ly possible.

We see every dog as an individual and learn all we can about them in service of their health, happiness, and longevity. We are determined to make healthy, all-natural food more accessible so that every dog can receive the nutrition and care they deserve. 

Ollie is backed by top-tier venture capital firms that have also invested in companies like Mirror, Dandy, Package Free, Prose and Glossier. We've also been covered by Forbes, People Magazine, Insider, Refinery29, The Skimm and many other news outlets.

As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members. 

Learn more about how Ollie fits into you and your dog’s life at www.myollie.com.

Ollie

Growth Marketing

Test, scale, and optimize offline marketing channels for pet food company.

• Your primary responsibility (80%) will be to test, iterate and scale our offline channels, including but not limited to linear and CTV, direct mail, podcasts and radio.
• Identify, design and advocate for offline channel test plans, corresponding budget and projected performance
• Manage end to end process of identifying, onboarding, launching, testing, optimizing and scaling new channels
• Map out channel and creative testing roadmap
• Collaborate with external and internal teams on creative needs
• Monitor performance metrics, using data and insights to continually improve and scale channels
• Manage timelines, budgets and resources to adhere to test and launch schedule
• Your secondary responsibility (20%) will be to support the growth team with Ad Ops responsibilities, including
• Promo calendar management, coordination and cross functional communication
• Synchronize campaign, promo and launch efforts across channel owners, marketing, operations, and analytics teams.
• Ad trafficking: implement tracking, ensure assets are tagged correctly
• Campaign set up and asset management: manage creative swaps to deliver a seamless digital experience between tentpole, promotional and evergreen campaigns
• Spend tracking: ensure accurate spend tracking and budget management, manage daily performance tracking document
• QA: ensure URLs and QR codes are properly appended
• Develop and maintain project timelines as needed
• Work with attribution partners and internal teams to ensure data fidelity and accurate tracking

Senior Growth Marketing Specialist

Customer Success

Manage customer relationships and enhance the Ollie experience for dogs and their parents.

• Represent the Ollie brand voice to our current and prospective customers
• Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
• Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
• Accurately track and monitor customer feedback and interactions
• Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
• Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

Customer Experience Associate

Human Resources

Support recruiting and HR needs for a customer experience team focused on pets.

• Run the internal and external recruiting process for the CX team, keeping an active pipeline of candidates ready for hire
• Oversee the onboarding process, from offer to first day for new CX team members
• Ensure the accuracy of timesheets and payroll on a weekly basis
• Assist with scheduling and staffing needs on a weekly/monthly basis including shift changes, weekend scheduling, etc.
• Support longer term planning needs like capacity planning, internal movement, new shift schedules, etc
• Be the expert on CX employment policies and HR tools, monitoring enforcement and advising on changes (holidays, attendance, PTO, leave, accommodations, etc.)
• Support CX leadership in employee matters related to coaching, performance, and conduct
• Help with reporting needs and make recommendations to improve team KPIs
• Support the career development of CX team members, assisting with Career Tracks and IDPs
• Manage existing CX team rewards/cultural programs and bring new impactful initiatives to the team to drive engagement
• Champion diversity and inclusion on the team, incorporating DEI best practices in hiring, training, and team culture
• Participate in greater People Team programs and needs for the organization

People Generalist

Analytics Engineer

Craft data models and analytics tools for improving pet nutrition and eCommerce operations.

• Design and implement analytical data models using SQL in dbt and Snowflake, focusing on accuracy, performance, and scalability for our eCommerce business
• Own and maintain the semantic layer of our data modeling, defining and managing metrics, dimensions, and joins to ensure consistent and accurate reporting across the organization
• Collaborate with the Analytics team to understand their data needs and translate them into effective data models and metrics
• Own the implementation and maintenance of our Segment tracking plan, ensuring comprehensive and accurate event tracking across our digital properties
• Support the Product team in their use of Mixpanel for event analysis, ensuring alignment between Segment data and Mixpanel insights
• Develop and maintain self-service analytics strategies for Lightdash and Looker, empowering business users to access insights independently from our team
• Assist in documenting data lineage, definitions, and usage guidelines to promote data literacy across the organization
• Collaborate with the Sr. Data Engineer and Sr. Machine Learning Ops Engineer to ensure analytics infrastructure aligns with broader data platform initiatives

Analytics Engineer II

• Develop bold, compelling and breakthrough creative for our digital marketing channels that drive customer acquisition
• Support ongoing performance marketing channel needs by concepting creative, proactively seeking out performance results and quickly pivoting to improve performance
• Work cross functionally with all channel managers to translate their learning and goals into compelling, on brand creative. Think of outside of the box ideas that will engage the consumer.
• Lead brainstorming sessions to generate creative ideas for campaigns, ensuring they are data driven and aligned with business objectives.
• Be a strategic partner who can conceptualize and communicate ideas visually. Collaborate with the marketing team to develop innovative strategies for brand awareness, customer acquisition, and retention.
• Oversee all freelance and outside agency work to make sure it fits within our brand guidelines
• Support the development and production process for packaging and print materials.
• Partner with Product team to ensure consistency between organic and performance channels, landing pages and website
• Support Ollie’s business through recurring channel needs, such as promotional and lifecycle emails and promotional banners
• Develop and execute creative concepts for marketing campaigns, ensuring they align with growth marketing strategies and best practices within the ecommerce space.
• Partner with various project owners on the marketing team to Implement creative testing methodologies to optimize design and improve customer engagement and conversion rates.
• Analyze performance metrics and user feedback to continuously improve and evolve creative content.
• Stay up to date with industry trends, competitor activities, and emerging technologies to keep our creative approach fresh and relevant.
• Provide mentorship and guidance to junior designers.
• Develop and maintain a strong understanding of Ollie’s brand voice, visual identity, and brand guidelines ensuring consistency across all channels.

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