Head/Lead Support Engineer

August 2

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n8n

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Your low-code automation tool for connecting anything to everything.

11 - 50

Description

• You will get a chance to set your own standard for delighting our customers and develop a deep knowledge of the low code landscape while building up a team and setting up the strategy. • While this is a head/lead role, in the beginning about 50-60% of the work will be hands-on support solving both our community, and our paying customers.

Requirements

• Demonstrated experience in leading and managing a small technical support or engineering team. • Passion for automation and a track record of implementing efficient processes. • Strong problem-solving skills and the ability to thrive in a fast-paced environment. • Excellent communication skills with the ability to collaborate effectively with cross-functional teams. • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience. • Experience with Javascript & Docker experience (k8s experience is a bonus) • You're curious, have a growth mindset and you love learning new stuff (super important) • You're humble, kind, and are open to feedback (super duper important)

Benefits

• Career opportunities. We are looking to hire 'rising stars', who can grow with the company into more senior roles. We give you €1k a year to spend on courses, books, events and coaching, to support you in developing your career • Remote-first work. Our team works remote from anywhere within Europe but we have regular off-sites to help build team bonds and alignment • A passionate community. We love n8n’s community, and open source ethos. We give you $100 per month to give to projects you care about • Transparency. We all know what everyone’s working on, how’s the company doing — the whole shebang • A passionate team. We love our product. We have regular hackathons to see who can build the coolest thing with it • Ownership. Our core value is to “empower others”, and we give you a slice of n8n in the form of equity • Sustainable work life. We work hard, but make sure everyone can properly recharge their batteries with 30 days holiday, plus public holidays wherever you are