Field Performance Manager

July 23

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National Centre for Social Research

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The National Centre for Social Research (NatCen) is Britain's leading independent social research organisation.

Social Research • Data • Social Survey Transformation • Data Analytics • Bio-Medical Surveys

501 - 1000

Description

• Leads a team of remote survey interviewers, responsible for the collection of research data. • Supports the Data Collection department in delivering fieldwork to quality standards and targets. • Ensures the team reaches data collection targets efficiently and to required standards. • Embodies organizational values and inspires team performance.

Requirements

• Allocate work to, motivate and manage the performance and workload of interviewers. • Ensure project deadlines are met by confirming and monitoring interviewers’ days of working. • Support the development of interviewers within the team, providing support and identifying additional training and coaching requirements. • Ensure that the team, although geographically dispersed, is supported and works together in a co-ordinated and effective way. • Support an open management style, communicating management information well and encouraging the team to contribute to continuous improvement.

Benefits

• 25 days holiday (plus 8 bank holidays) and flexible working • Generous company pension scheme • Life insurance and health cash plan • Cycle to Work scheme and season ticket loan • Career development, professional subscriptions support and mentoring support from industry-leading experts.