Technical Product Manager - CRM

November 7

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National MS Society

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Human Services • Special Events • Medical Research • Fundraising • Advocacy

501 - 1000

Description

• National Multiple Sclerosis Society seeks Technical Product Manager for CRM. • Lead, implement, maintain, and enhance CRM products. • Collaborate with stakeholders to develop product roadmap. • Elicit user stories and requirements, prioritize work.

Requirements

• Bachelor's Degree in Computer Science, Engineering, or equivalent work experience; an advanced degree is a plus. • Excellent business analysis skills are required. • Requires 6+ years of experience in complex and fast-paced information technology settings. • Demonstrated ability to elicit, document, and verify business requirements/needs across multiple departments and functions. • Experience managing all activities to document current business flows, future business flows, and associated gaps. • Ability to effectively summarize detailed and complicated information. • Ability to interpret technical language into business terms. • Ability to translate business language into technical terms. • Proven ability to influence senior leadership, peers, and vendors. • Experience working in a matrix organization is a plus. • Excellent communication, collaboration, and teamwork skills, including experience in executive level communication and presentations. • Demonstrated ability to organize, prioritize work, and complete tasks within timelines. • Results oriented "change agent" with the ability to successfully interface with all levels and areas of the organization. • Management of external vendors to ensure their activities meet defined business value. • Product management experience required. • Experience with Salesforce Sales Cloud required; Service Cloud, Experience Cloud and Marketing Cloud experience is a plus. • Agile experience required; certification is a plus. • Demonstrated computer literacy, including accurate word processing (MS Word), spreadsheet (Excel), PowerPoint, and/or database skills.

Benefits

• Paid Time Off Plan • Paid Holidays • 401k Retirement Savings Plan with Society match • Educational Reimbursement Plan • Professional Development Assistance • Commuter Benefit Plan • Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan • Additional voluntary benefit offerings • Professional Development Assistance plan