Senior Specialist - Expense Quality Assurance

2 days ago

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Navan

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1001 - 5000

Description

• The Expense Operations team at Navan supports customers with issues related to card issuing, statement payments, and much more. • The QA Senior Specialist will help us maintain Operational Excellence as we troubleshoot customer escalations at scale. • Execute the Quality Assurance process. • Continuously look for opportunities to improve our QA processes, and drive them to completion. • Identify coaching opportunities to improve the effectiveness of our organization, and share these findings with leadership. • Present QA results and report QA progress to the broader Expense Operations team on a regular basis.

Requirements

• Strong bias for action: we’ll improve because you see things that need to happen and take action accordingly • A data-driven mindset with strong attention to detail • A curious thinker who loves to keep learning and thrives in a dynamic and ever-changing environment • Sound judgment and discretion when dealing with confidential information • Ability to effectively present information in one-on-one situations to managers and other employees of the organization • Tech savvy —confident in Google Sheets, Slack, and data visualization tools like ThoughtSpot or Tableau • 3-5 years of professional experience, ideally within a high-growth technology company

Benefits

• The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. • To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. • For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. • Target incentive compensation for some roles may include a ramping draw period. • Compensation is higher for those who exceed targets. • Candidates may receive more information from the recruiter.