Customer Support Engineer Intern

5 days ago

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business process management • AP process automation • onbase solutions integrator • document management • hyland software solutions partner

51 - 200

💰 $25M Venture Round on 2000-03

Description

• Learn about our industry, software, and products: OnBase, ECM, RPA, OCR, etc. • Complete software training through provided courses • Provide feedback on process improvement for internal and customer-facing projects • Assist with creating internal processes and documentation • Complete a capstone project that will be presented companywide • Gain and improve business skills through professional development opportunities • Assist with providing support: Monitor customer issues and provide support • Provide recommendations to customers on configuration changes and updates • Leverage remote connection software to guide and assist customers

Requirements

• College Junior or Senior pursuing Computer Science or related major • Availability to work 20 hours per week remotely • May 19 - August 8, 2025 • Monday - Thursday 9am - 2pm CST (Willing to align with these working hours) • Excellent verbal and written communication skills • Self-motivated and eager to learn new technology and processes • Ability to critically think and easily adapt • Ability to work independently and collaboratively within a team environment • Willingness to proactively ask questions and communicate openly and freely • Strong customer service skills • Interest in full-time remote employment