Join our Facebook group
👉 Remote Jobs NetworkRisk management and compliance software purpose built for financial services organizations.
Financial Enterprise Risk Management • Vendor Risk Management • Organizational Risk Management • Compliance Risk Management • Cyber Risk Management
201 - 500
August 27
🇺🇸 United States – Remote
💵 $100k - $120k / year
⏰ Full Time
🔴 Lead
🟠 Senior
💝 Customer Support
🗽 H1B Visa Sponsor
Risk management and compliance software purpose built for financial services organizations.
Financial Enterprise Risk Management • Vendor Risk Management • Organizational Risk Management • Compliance Risk Management • Cyber Risk Management
201 - 500
• Lead, motivate, and develop a high performing team of Support Specialists • Consistently monitor team to proactively identify potential problems, implement resolutions, and process improvements • Provide direction and communication to leadership team and employees to support the direction of organizational goals • Track bugs affecting users and work closely with product & development to prioritize cases effectively • Appropriately distribute workload and oversee case handling, escalations, and team projects • Evaluate and improve the efficiency of processes to maximize speed and quality; perform root cause analysis to drive the appropriate course of action • Provide effective performance feedback for employees on a regular basis, including 1:1s, reviews, rewards, and disciplinary action • Manage the preparation and maintenance of weekly reporting and monthly KPIs that help determine trends, forecasting needs, etc. • Ensure that Support KPIs/SLAs are met or exceeded • Manage staffing needs to ensure appropriate coverage for all products • Ensure customer service excellence by actively monitoring support cases for trending concerns and opportunities for improvement • Build a world-class support organization; create a structure and culture that is fun, high-paced, collaborative, and inherently enjoys solving for the customer • Partner with cross-functional leaders to drive initiatives that serve the voice of the customer
• Five years minimum experience of directly managing a customer support team • Seven years of customer service experience • Three years’ experience in supporting a SaaS product • Bachelor’s degree or combined experience required • Experience in coaching and mentoring a support team • History of managing and scaling a high-volume support team • Proven problem solving and negotiating skills • Strong analytical background • Excellent written and verbal skills • SalesForce Experience; especially Service Cloud preferred • Call Center software/reporting experience preferred • Strong Excel background preferred
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events to keep you connected and engaged • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance, Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401 (k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • And much more!
Apply NowAugust 27
201 - 500
Manage and develop a support team to enhance customer experience in fintech.
🇺🇸 United States – Remote
💵 $103.9k - $144.2k / year
⏰ Full Time
🟠 Senior
💝 Customer Support
🗽 H1B Visa Sponsor
August 27
11 - 50
Provide technical support and implement Canvs AI for clients to enhance empathy.
August 26
51 - 200
Support customers with Gigabit Internet services and troubleshoot network issues.
August 26
Interact with customers to resolve issues and train them on Alt Legal's software.
August 25
201 - 500
Provide Salesforce support for Botanic Tonics' remote sales team.
🇺🇸 United States – Remote
💵 $70k - $80k / year
💰 Pre Seed Round on 2021-08
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support