Senior Customer Support Specialist

August 26

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Alt Legal - IP Management Software

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Distinctively Different Trademark Docketing

Trademarks • Patents • Intellectual Property • Docketing • IP Docketing Software

11 - 50

Description

• Responsible for interacting with customers and executing a range of external and internal requests • Act as a first point of contact for all day-to-day questions • Work directly with clients advising them on how to best leverage Alt Legal • Handling complex requests from clients in a timely manner • Resolve issues directly or bring in other internal resources • Escalate system-wide issues to the product team • Look for commonalities in client questions and proactively provide input • Provide platform training to key stakeholders and end-users • Provide exceptional service to clients

Requirements

• 5+ years’ experience in client-facing role, involving support of SaaS or professional web-based solutions • Must have work from home experience • Ability to recognize gaps in their own knowledge and seek instruction • Keen attention to detail • Strong written and verbal communication skills • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail • Superb personal organizational skills to ensure all client commitments are met • Ability to empathize with and advocate for our customers • Ability to quickly learn new concepts and teach others • Strong interest in technology • Interest in intellectual property or law generally • Excellent problem-solving skills • Good sense of humor

Benefits

• Flexible vacation • Remote work options • Healthcare coverage • Opportunity to determine your own growth path • LGBTQ+ friendly culture