Senior Engineer

October 14

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NCR Corporation

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Enterprise technology for the banking, retail and hospitality industries.

10,000+

💰 $820M Post-IPO Equity on 2015-11

Description

• Field Based, position will be a player-coach to NCR Voyix Field Technicians or 3rd Party Technician’s • Support will include problem identification, answer incoming support phone calls from field technicians, analysis, diagnosis and resolution • Presents and gains agreement for problem isolation, solution creation and implementation plans, both on-site support and remote support to Field Technicians. • Will be required to run Service Requests either for problem resolution or at times of high demand. • Field Training/Mentoring responsibility; develop and deliver technicians training/mentoring as required • Utilize Knowledge Systems provided by NCR Voyix as appropriate to find solutions to known problems • Responsible for ensuring that solutions provided are successful • Responsible for the escalation of issues to Global Technical Support

Requirements

• Experience in NCR Voyix or similar company in Field Service Delivery role • Ability to effectively communicate to internal and external customers at all levels while protecting the company's position • Good problem-solving skills • Adapts communications to the intended audience • Listens to understand and fosters open communications • Good Mentoring Skills • Conveys a sense of urgency and drives issues to closure • Excellent IT skills • Ability to gather, organize and present information in a focused and concise manner