Customer Engineer
Yesterday
Description
• Position responsible for providing installation, maintenance, and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction • Provides prompt and courteous service responses to routine customer enquiries (for Tier I products) • Performs minor maintenance, repairs and component replacement at the module level • Assists in site preparation, including cable installation, staging and standard testing of equipment • Maintains parts inventory and related records • Provides status reports throughout a service • Diagnose problems – based on the information provided in the assigned call as well as work with the customer to determine all issues at the site • Responsible for ownership of customer issues until resolution according to SLA agreements
Requirements
• High School Diploma or Equivalent • Formal vocational or technical certification • Associate's Degree preferred • CompTIA, A+/N+ Certification preferred
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