Customer Engineer

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NCR Atleos

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Enterprise technology for banking services

10,000+

Description

• Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region • Provide Tier II work on products and services of medium-high complexity • Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support • Provide installation, maintenance and repairs on ATM and POS equipment • Manage customer incidents as assigned • Responsible for ownership of all customer issues • Verify that the site environment meets the requirements prior to installation or rollout • Analyze and correct all technical problems on equipment • Perform periodic preventive maintenance routines on products • Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems • Responsible for network fault management • Maintain accurate reporting of calls and activity

Requirements

• High School Diploma or equivalent • Native Polish, good English • 2+ years of related experience • Ability to work with Microsoft Office suite • Experience on Windows XP, Windows 2000 operating systems required • Experience in PC Hardware Maintenance and support • Experience in IT - routing and switching • A+ Certification • ITE or Polytechnic in Electronics and Communications Engineering • Works well with minimal supervision • Good problem solving skills • Ability to pick up new skills quickly • Ability to work under pressure • Ability to meet deadlines and produce high quality work • Excellent interpersonal skills/customer relationship skills required • High level of mechanical/electrical aptitude • High level of personal integrity • Support and promote teamwork and cooperative effort • Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call