Customer Engineer

January 14

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NCR Atleos

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NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

Enterprise technology for banking services

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

📋 Description

• Diagnose faults, make repairs and replace modules on ATM’s, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals • Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and high levels of customer satisfaction • Responsible for ownership of customer problems or incidents until resolution in compliance with Service Level Agreements • May require prolonged travel, carrying and lifting tool kit/parts of varying weights • May require bending/squatting, walking/standing/sitting for prolonged periods

🎯 Requirements

• A Full UK, manual driving license is mandatory • Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate • Experience preferred with Windows operating systems • Experience preferred in general PC hardware and software maintenance • Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure • High level of mechanical/electrical aptitude • Excellent interpersonal skills and customer facing relationship skills required • To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts

🏖️ Benefits

• Company vehicle with fuel card for personal use (BIK and usage fee per mile applies) • Tools/laptop/Android phone and all other required tools provided • Uniform and PPE provided