Customer Engineer - Solution Architect
December 13
Description
• Provide technical expertise, support, and guidance to customers. • Ensure customer satisfaction by delivering excellent service and troubleshooting complex technical issues. • Drive revenue growth by providing technical expertise throughout the sales process. • Collaborate closely with the sales team and engage with prospective customers. • Conduct product demonstrations and deliver presentations to showcase our products or services. • Understand customer requirements and develop tailored solutions. • Prepare and deliver technical proposals and solution designs. • Collaborate with product development and engineering teams for product enhancements. • Conduct proof-of-concept activities and stay current with industry trends. • Attend industry events and trade shows to represent the company.
Requirements
• Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience. • 5+ years of relevant work experience (Network/Security/Pre Sales Engineering) - must • Currently located in Israel - must • English level - proficient - must • Strong technical background with proven experience as Customer Engineer or in a pre-sales / technical sales role, in the information security industry. • Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences. • Demonstrated ability to build rapport and establish relationships with customers, understanding their needs and providing tailored solutions. • Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions. • Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment. • Willingness to travel to customer sites and industry events as needed.
Benefits
• Stock options • Attractive benefits • Annual bonus (for non-commissioned roles)
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