Solution Architect

6 days ago

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Stitch

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Stitch is a specialized consultancy for marketing teams that utilize Braze, a leading customer engagement platform. The company provides comprehensive support in implementing, migrating, and optimizing marketing strategies using Braze, acting as an integral extension of clients' teams. Stitch prides itself on deep expertise in the martech landscape and collaborates with marketers to enhance their customer engagement programs, unlocking the potential for creative and data-driven marketing initiatives. As a trusted partner, Stitch focuses on helping businesses harness the full potential of Braze for transformative customer interactions.

Braze • Customer engagement strategies • Marketing technology • Marketing architecture • Segment

11 - 50 employees

🤝 B2B

☁️ SaaS

📋 Description

• At Stitch, we’re building something extraordinary. • As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze. • Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. • We're motivated to be drivers of what the future of martech looks like by building solutions that work. • We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. • As an Orbit-level certified Braze partner, we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze. • As a Solution Architect at Stitch, you'll be responsible for gathering and analyzing technical requirements to ensure seamless integration of Braze and partner technologies within our clients’ marketing technology stacks. • You'll develop detailed functional design specifications, outlining workflows and user journeys that align with business goals. • You'll also design and implement scalable, end-to-end solutions that support personalized customer experiences, managing complex data structures, user attributes, and event tracking. • You'll leverage Braze’s segmentation tools to create dynamic audience segments, driving customer engagement through automated messaging and real-time interactions. • You will focus on clients based in the UK. • Collaborate with other Stitchers on the Delivery team to gather and analyze technical requirements. • Provide detailed documentation, define integration points, and ensure seamless data flow across platforms. • Design and implement end-to-end solutions that bridge the gap between business objectives and technical execution. • Build and manage complex data structures to support personalized customer experiences. • Utilize Braze’s segmentation tools for targeted messaging and personalized campaign experiences. • Design and implement sophisticated campaign flows using Braze’s Canvas tool. • Bring new ideas, recommendations, and solution write-ups to other Solution Architects. • Stay informed about the latest advancements in Braze and its technology integration partners. • Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions. • Perform additional duties as assigned and needed.

🎯 Requirements

• 5+ years of hands-on experience in the marketing technology industry • 3 or more Braze Certifications, including the Braze Marketer and Braze Digital Strategist certifications, or the ability to quickly obtain them after starting the role. • Knowledge around Liquid, APIs, SDKs, data modeling, and data ingestion processes in order to support clients needs and platform adoption • Experience and confidence in developing and clearly documenting custom solutions • Strong organization and delegation skills • Ability to articulate marketing technology best practices and translate them into practical implementation recommendations • Agility to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity • Strong prioritization and time management skills, thriving in a fast-paced, deadline-driven environment • Excellent strategic and technical thinking, enabling you to envision holistic solutions that align with customer objectives and navigate complex situations with confidence • Proven ability to manage multiple concurrent customer engagements successfully, balancing priorities and resources effectively • Confidence in leading customer-facing discussions and presentations, inspiring trust, and conveying expertise while effectively managing expectations • Ability to travel up to 20% • Must be eligible to work in the United Kingdom without visa sponsorship now or in the future