Junior Customer Support Engineer
August 5, 2023
Description
• Support Engineer position • Directly in touch with customers • Help customers get the best experience from software solutions • Timely resolution of customer inquiries • Investigate and troubleshoot customer inquiries • Assist customers with solutions • Test product/software change requests • Develop and maintain product documentation • Develop training materials, how-to guides, solution articles, etc. • Operate as subject matter expert on software products • Provide feedback and feature suggestions • Continuous monitoring of systems utilized • Provide excellent customer support • Communicate internally and externally in a clear and professional manner • Utilize technical documentation to investigate and resolve problems • Actively look for ways to improve and help customers
Requirements
• High School Diploma or equivalent • Minimum of 6 months experience in SaaS product based customer service role • Must live in the Western United States • Self-starter mindset • Problem-solving mentality • Excellent communication skills (oral and written) • Fluency in the English language • Able to thrive in a remote working environment • Ability to track hours and follow procedures
Benefits
• Opportunity for improvement • Strengthening relationship with customers and colleagues • Skills and potential to elevate customer experience • Hard work and commitment are valued • Sense of pride and accomplishment
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