Support Engineer

November 6

Apply Now

Receive Emails with Similar Jobs

Neo4j

WebsiteLinkedInAll Job Openings

Graph Database • NoSQL Database • Native Graph Technology • Graph Platform • Graph Analytics

501 - 1000

Description

• As a Technical Support Engineer, you’ll spend your first 2-4 months immersed in learning Neo4j’s products, support and other internal processes, and working support cases from customers to build up the appropriate level of experience and insight needed to deliver the level of support Neo4j’s customers have come to appreciate and expect. • You will also have the opportunity to become deeply skilled in specific areas of interest within the product, acting as a Subject Matter Expert for our Field Engineering team, including Support. • Last but not least, you will be an integral part of the Support Engineering team, working together to improve and evolve the product and the support we deliver to meet the needs of our customers and opportunities for graph solutions in the market.

Requirements

• B.S. or M.S. in Computer Science or Engineering, or other technical fields strongly considered. • Occasional travel, up to 20% expected. • Preferable prior experience in a customer facing support role.